RT: Request Tracker installation CentOS 4

We are currently evaluating the Request Tracker (RT) in our office. Request Tracker is a ticketing system which enables to efficiently manage problems, tasks, issues, and requests submitted by users. RT is an online ticketing system tightly integrated with email. It’s written in Object-Oriented perl and utilizes MySQL database. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification. For guides and reading materials there’s a book RT Essentials published by Oreilly and some online documents for installation and getting started. I tried to install RT in CentOS 4 with this installation guide, which is for RedHat Enterprise 4 and should work for CentOS 4, Fedora 4 and Whitebox Linux 4. But got stuck with 4 perl modules, without which the RT didn’t function well. I did try to force install the dependencies from MCPAN shell but the RT wouldn’t work properly with my forced installation.

So, this is what I did. I followed Installation Guide of RHEL4 and on No. 6) Install RT… I downloaded some extra RPMS and installed them. If you are having the same problem as me, the following step No. 6 can help you. It has worked for me so hopefully it’ll work for you too (no guarantee or warranty :)). Good luck…

Follow the steps 1 to 5 of this Installation Guide of RHEL4 and here is the 6th step:

6) Install RT…

### Download and extract Request Tracker
gunzip rt.tar.gz
tar -xvf rt.tar
cd rt-3.4.5/

### Set up the makefile for us with the proper settings:
./configure –with-web-user=apache –with-web-group=apache \
–with-fastcgi –with-mysql

### Show us what’s missing and what’s not:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–verbose

### Try to install what’s missing for us through CPAN:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–install

### Test again and only show us the MISSING items this time:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–verbose | grep MISSING

### MIME::Entity won’t install without MIME::Base64,
### so install that first:
perl -MCPAN -e ‘install MIME::Base64’

### Now install MIME::Entity:
perl -MCPAN -e ‘install MIME::Entity’

### Now install Log::Dispatch:
perl -MCPAN -e ‘install Log::Dispatch’

### Try to install anything else missing for us:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–install

### After this I found some modules still failed to install
### Test again and make sure nothing is MISSING:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–verbose | grep MISSING

### This is what I got, 4 perl modules were missing:
Apache::Session 1.53…MISSING
DBIx::SearchBuilder 1.35…MISSING
Tree::Simple 1.04…MISSING
Test::WWW::Mechanize …MISSING

### Download and install the missing perl modules. Use RPMS
### For some reasons using MCAPN shell fails to install these
### Download install and Apache::Session RPM
rpm –ivh perl-Apache-Session-1.6-4.noarch.rpm

### Download and install DBIx::SearchBuilder RPM
rpm -ivh perl-DBIx-SearchBuilder-1.38-2.noarch.rpm

### Received following Failed dependencies errors
error: Failed dependencies:
perl(Cache::Simple::TimedExpiry) is needed
by perl-DBIx-SearchBuilder-1.38-2.noarch
perl(Class::ReturnValue) is needed
by perl-DBIx-SearchBuilder-1.38-2.noarch
perl(Clone) is needed
by perl-DBIx-SearchBuilder-1.38-2.noarch
perl(DBIx::DBSchema) is needed
by perl-DBIx-SearchBuilder-1.38-2.noarch
perl(Want) is needed
by perl-DBIx-SearchBuilder-1.38-2.noarch

### Checked from CPAN shell and found that all of the failed
### dependencies were already installed so,
### I did RPM installation without checking dependencies:
rpm -ivh –nodeps perl-DBIx-SearchBuilder-1.38-2.noarch.rpm

### Download and install Tree::Simple RPM
rpm -ivh perl-Tree-Simple-1.15-4.noarch.rpm

### Download and install Test::WWW::Mechanize
rpm -ivh perl-Test-WWW-Mechanize-1.06-4.noarch.rpm

### Got following Failed dependencies errors
error: Failed dependencies:
perl(Carp::Assert::More) is needed
by perl-Test-WWW-Mechanize-1.06-4.noarch
perl(Test::LongString) >= 0.07 is needed
by perl-Test-WWW-Mechanize-1.06-4.noarch
perl(WWW::Mechanize) is needed
by perl-Test-WWW-Mechanize-1.06-4.noarch

### Checked from MCPAN shell and found WWW::Mechanize
### is already installed. So, download and install
### the missing ones: Carp::Assert::More and Test::LongString
rpm -ivh perl-Carp-Assert-More-1.10-4.noarch.rpm

### Got following dependencies error
error: Failed dependencies:
perl(Carp::Assert) is needed
by perl-Carp-Assert-More-1.10-4.noarch

### Checked from MCPAN shell and found Carp::Assert
### was already installed. So, did RPM installation
### without checking dependencies
rpm -ivh –nodeps perl-Carp-Assert-More-1.10-4.noarch.rpm

### Install Test::LongString RPM
rpm -ivh perl-Test-LongString-0.08-4.noarch.rpm

### Now can force install Test::WWW::Mechanize,
### since missing dependencies are already installed:
rpm -ivh –nodeps perl-Test-WWW-Mechanize-1.06-4.noarch.rpm

### Test again and make sure nothing is MISSING:
perl sbin/rt-test-dependencies –with-mysql –with-fastcgi \
–verbose | grep MISSING

### This time I got no output, which meant nothing was missing.
### Go ahead and install…
make install

After this you can religiously follow the remaining steps from the

same installation Guide