10 steps to a better IT support process
March 23rd, 2006 by Niranjan Kunwar
If you’re working in IT Support for few years then most probably you’re already following similar steps. Geeks are Sexy have an excellent article 10 steps to a better IT support process. It’s refreshing and should be helpful to novice as well as veteran IT Support.
- 1. Answering the call
2. Asking the user to explain the problem
3. Reproducing the error
4. Identifying the problem
5. Gathering technical information
6. Determine possible solutions
7. Fixing the problem
8. Test and test again
9. Documenting the issue
10. Pat yourself in the back for a job well done.
I’d written a Productive Network and System Administration which you might find helpful as well.
This entry was posted on Thursday, March 23rd, 2006 at 11:29 am and is filed under Technology, Admin, HowTo, Links. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
March 28th, 2006 at 11:57 am
Clear, consise and to the point. Great.