Comments on: RT: Request Tracker installation CentOS 4

By: RT: Request Tracker installation CentOS 4 - Nirlog.com … « Site Super Tracker

Sun, 31 Jan 2010 10:57:15 +0000

[...] Today found this great post, here is a quick excerpt : We are currently evaluating the Request Tracker (RT) in our office. Request Tracker is a ticketing system which enables to efficiently manage problems, tasks, issues, and requests submitted by users. RT is an online ticketing system … Read the rest of this great post Here [...]

By: Installing RT – Request Tracker in RHEL4 « Going GNU

Installing RT – Request Tracker in RHEL4 « Going GNU — Wed, 28 Oct 2009 13:02:39 +0000

[...] http://nirlog.com/2006/02/17/rt-request-tracker-installation-centos-4/ [...]

By: Ed Eaglehouse

Ed Eaglehouse — Tue, 31 Mar 2009 17:52:48 +0000

In getting all the dependencies installed, your comment about installing MIME::Base64 first did the trick for me. For some reason, it’s not a MIME::Tools dependency.

Without it, the install for MIME::Entity was failing during the t/Misc.t tests and refused to cooperate. I didn’t try to force the install because I didn’t want any functionality to be missing.

Thanks for posting your experience!

By: Time Management for System Administrators: Nirlog.com

Time Management for System Administrators: Nirlog.com — Mon, 27 Feb 2006 15:54:37 +0000

[...] Request Tracker: A ticketing system which enables to efficiently manage problems, tasks, issues, and requests submitted by users. RT is an online ticketing system tightly integrated with email. I’ve written a supplement to the RedHat installation guide in my article RT: Request Tracker installation Centos 4. Currently our software department is testing this system within our office. [...]

By: Niranjan Kunwar

Niranjan Kunwar — Sat, 18 Feb 2006 11:18:03 +0000

Exactly, I heard about this system before but we’ve decided to evaluate it now because Tomas Limoncelli suggests it. I’m currently trying everything he suggests . Just started testing it and I’ll let you know how our evaluation goes.

By: neteng

neteng — Fri, 17 Feb 2006 20:16:50 +0000

Funny you mention this Niranjan! This is the system recommended by Thomas Limoncelli in his time management book. Let me know how it works out for you!

By: Niranjan Kunwar

Niranjan Kunwar — Fri, 17 Feb 2006 09:25:08 +0000

UPDATE
If you want to install the packaged version of RT for Cent OS and RHEL you can get them here:

http://www.centos.org/modules/news/article.php?storyid=114

I haven’t tried them myself but I think they should work. If anyone has tried pls let me know.

It was packaged for CentOS 4 and it’s available at:
http://campus.fct.unl.pt/paulomatos/rt/repository/3.4.x/.

If you like it, just get repository file rt-3.4.x.repo and copy it to /etc/yum.repos.d/ and install.